NVQ/SVQ

General Information and Introduction for NVQ/SVQ ...............................Download pdf

What Are NVQs?

National Vocational Qualifications (NVQs) are competence-based qualifications that recognise the standard of work and experience gained by a candidate in their job role.

Choosing the appropriate qualification will enable your staff to identify that they have the skills and experience necessary to successfully and professionally complete their tasks, and will give them increased confidence to promote your organisation to your clients.

NVQs focus on the work produced by the candidate and how they integrate their skills and strengths within their work environment. The candidate is awarded the qualification when they successfully meet the National Standards laid down by the Occupational Area Lead Bodies, such as the Management Standards Centre, Institute of Customer Service etc. This is done by them providing evidence of tasks carried out in the day-to-day course of their work.

The principle of a NVQ is the building of a portfolio of evidence to prove the competence of the candidate in a number of essential areas, all of which are related to the chosen vocational route.

NVQs are assessed in the workplace on a regular basis by a designated and highly trained NVQ assessor who will guide, motivate and support candidates to enable them to succeed within their working environment in a competent and confident manner.

What Are Modern Apprenticeships?

As with NVQs, Modern Apprenticeships have been introduced to give people the ability to show competence within an occupational area while, at the same time, working towards a nationally recognised qualification. They offer an exciting opportunity for younger and older employees to gain a nationally recognised qualification at a supervisory level without having to attend college.

Modern Apprenticeships are designed to cover the specific needs of an occupational area e.g. Administration, Customer Service, Management. They are made up of an NVQ at level 3 (in some cases level 4), a range of optional units, relevant core skills plus knowledge of the appropriate industry sector.

The aim is to equip the UK workforce with a high level of skills and knowledge that will motivate employees to grow and develop within their company.

Muir Slicer Associates Ltd will assist your company in every way possible to ensure that the appropriate qualification is selected and delivered with the minimum of disruption to your day-to-day work routine.

Qualifications For Entry

There are no formal educational entry qualifications required to start a NVQ or Modern Apprenticeship. However, for any qualifications being funded by Skills Development Scotland, candidates must be employed for a minimum of 16 hours a week, cannot be in fulltime education or have had a like qualification funded at the same level by Skills Development Scotland. They will be assessed to ascertain the most appropriate level of entry.

NVQ Levels

Muir Slicer Associates Ltd can provide some NVQs up to level 5.

As NVQs are assessed in the workplace, the candidate must hold a position that gives them access to the evidence they require to gather.

A benefit to you, as an employer, is that NVQs relate to the work your employees are involved with and can be used to monitor their progress.

NVQs And Modern Apprenticeships Available

Muir Slicer Associates Ltd can provide NVQ assessment in the following skill areas at various levels:

Accounting
Administration
Customer Service
Learning and Development
Management
Occupational Health and Safety
Retail Skills

Modern Apprenticeships are also available in many of the skill areas outlined above.

How Long Does It Take To Complete A Qualification?

The time to complete an NVQ or Modern Apprenticeship varies depending upon the experience of the candidate, their level of commitment to achieving the qualification and the level of qualification being worked towards. As a rough guide a level 2 qualification can take between 6 and 12 months and a level 3 between 9 and 15 months. Modern Apprenticeships, due to their nature and design, tend to take slightly longer – anywhere between 12 and 24 months.

These timescales should only be taken as a rough guide as all candidates progress at different rates.

Certification

On completion of the NVQ or Modern Apprenticeship and successful verification by both Internal and External verifiers, the candidate will be awarded a certificate by the relevant awarding body e.g. City and Guilds or OCR. Candidates completing Modern Apprenticeships will also receive a certificate from the relevant industry lead body.

Accounting NVQ........................................................................................... Download pdf

Who Are Accounting NVQs For?

Accounting NVQs are aimed at staff involved in the processing of cash, credit and payroll transactions.

How Do I Achieve A NVQ?

Like all NVQs, this qualification is competence based. This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 2?

The level 2 qualification is intended for individuals who work at a level of some responsibility and whose role involves such activities as recording income and receipts, preparing ledger balances and working with information technology.

Who Should Do Level 3?

The level 3 qualification is intended for individuals who work with a high level of responsibility and whose role involves such activities as preparing reports and returns, maintaining financial records, preparing accounts and monitoring health and safety.

What Units Do I Have To Complete?

Level 2

In order to achieve a full Level 2 qualification, candidates must complete 7 units of competence

Unit 1 Recording income and receipts

Unit 2 Making and recording payments

Unit 3 Preparing ledger balances and an initial trial balance

Unit 4 Supplying information for management control

Unit 20 Working with information technology

Unit 22 Monitor and maintain a healthy, safe and secure workplace

Unit 23 Achieving personal effectiveness

Level 3

In order to achieve a full Level 3 qualification, candidates must complete 5 units of competence

Unit 4 Maintaining financial records and preparing accounts

Unit 5 Recording cost information

Unit 6 Preparing reports and returns

Unit 20 Using information technology

Unit 22 Monitor and maintain a healthy, safe and secure workplace

Accounting Modern Apprenticeship

You Must Achieve

Level 2 Accounting (7 units /17 elements)

Higher (A-C) Grade Accountancy

2 Academic Higher (A-C) Grades NC in Business and Finance

HNC in Business and Finance HND in Business and Finance

Plus

Level 3 Accounting (5 units /16 elements)

Total number of elements required for modern apprenticeship is 33.

Business and Administration Level 3 NVQ ..............................................Download pdf

Who Are Administration NVQs For?

Administration NVQs are aimed at staff working in administration across all occupations and sectors of employment.

How Do I Achieve A NVQ?

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 3?

The level 3 qualification is intended for individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. The individual will be contributing to the development and implementation of administrative services within the organisation, and have a substantial amount of administrative experience. Their administrative duties will include: contributing to co-ordinating administrative services, using IT to research, process and present information, developing effective services for customers, and dealing with financial information. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.

What Units Do I Have To Complete?

Level 3

To gain a full award, candidates must achieve a total of six units, comprising of two mandatory units and four optional units. At least three units must be from optional group B.

Unit Titles:

Mandatory Units

Unit 301 Carry out your responsibilities at work

Unit 302 Work within your business environment

Optional Group A

Unit 110 Ensure your own actions reduce risks to health and safety

Unit 204 Manage diary systems

Unit 205 Organise business travel and accommodation

Unit 212 Use IT systems

Unit 213 Use IT to exchange information

Unit 216 Database software

Unit 217 Presentation software

Unit 218 Specialist or bespoke software

At least 3 of the following units

Optional Group B

Unit 303 Supervise an office facility

Unit 304 Procure products and services

Unit 305 Manage and evaluate customer relations

Unit 306 Manage the payroll function

Unit 307 Complete the year-end procedures

Unit 308 Monitor information systems

Unit 309 Run projects

Unit 310 Research, analyse and report information

Unit 311 Plan, organise and support meetings

Unit 312 Make a presentation

Unit 313 Organise and coordinate events

Unit 314 Word processing software

Unit 315 Spreadsheet software

Unit 316 Website software

Unit 317 Artwork and imaging software

Unit 318 Design and produce documents

Unit 319 Plan and implement innovation and change

Unit 320 Develop productive working relationships with colleagues and stakeholders

Unit 321 Provide leadership for your team

Unit 322 Prepare text from notes

Unit 323 Prepare text from shorthand

Unit 324 Prepare text from recorded audio instructions

Unit 325 Calculate and verify critical dates for sentences

Unit 326 Maintain agricultural records and prepare claims for subsidies

Unit 327 Verify the release process

Unit 328 Administer legal files

Unit 329 Administer representations

Unit 330 Administer the appeals process

Unit 331 Administer case files

Unit 332 Administer appeals

Unit 333 Investigate cases

Unit 334 Provide administrative support in schools

Business And Administration Modern Apprenticeship

You Must Achieve Level 3 Admimistration

Plus TWO Of The Following:

Additional optional units from Administration Level 3

Units from other relevant NVQs at Level 2 or above

Core skills at a higher level than required (see below)

Plus

The Following Core Skills:

Numeracy – Access 3

Information Technology – Intermediate 1

Problem Solving – Intermediate 1

Working with Others – Intermediate 1

Business and Administration Modern Apprenticeship at Level 2 .............................Download pdf

Who Are Business & Administration Level 2 Modern Apprenticeships For?

Business & Administration Level 2 Modern Apprenticeships are aimed at staff working in administration across all occupations and sectors of employment.

How Do I Achieve A Level 2 Modern Apprenticeship?

Like all N / SVQs, this qualification is competence based. This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 2?

The Level 2 qualification is intended for individuals whose role involves carrying out a range of administrative activities, requiring a limited amount of supervision and working with some autonomy. The individual will be working as part of a team ensuring the provision of information and resources to others. The individual’s work situation will provide the opportunity to be involved in a range of administration activities. For example, communicating verbally and in writing with colleagues, customers and clients, using IT to process and present information, dealing with visitors, providing effective customer service and dealing with financial information. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.

What Units Do I Have To Complete?

Level 2

In order to achieve a full Level 2 qualification, candidates must complete 5 units of competence, including 2 mandatory unit and 3 optional units.

Mandatory Units

Unit 201 Carry out your responsibilities at work

Unit 202 Work within your business environment

Optional Units

Unit 110 Ensure your own actions reduce risks to health and safety

Unit 203 Manage customer relations

Unit 204 Manage diary systems

Unit 205 Organise business travel and accommodation

Unit 206 Deal with visitors

Unit 207 Process customers’ financial information

Unit 208 Operate credit control procedures

Unit 209 Store, retrieve and archive information

Unit 210 Research and report information

Unit 211 Organise and support meetings

Unit 212 Use IT systems

Unit 213 Use IT to exchange information

Unit 214 Word processing software

Unit 215 Spreadsheet software

Unit 216 Database software

Unit 217 Presentation software

Unit 218 Specialist or bespoke software

Unit 219 Use a telephone system

Unit 220 Operate office equipment

Unit 221 Prepare text from notes

Unit 222 Prepare text from shorthand

Unit 223 Prepare text from recorded audio instructions

Unit 224 Produce documents

Unit 225 Work effectively with other people

Unit 226 Calculate critical dates for sentences

Unit 227 Make administrative arrangements for the appearance of individuals at court

Unit 228 Make administrative arrangements for the movement of individuals outside the custodial establishment

Unit 229 Administer documentation for the appeals process

Unit 230 Administer personal money for individuals in custody

Unit 231 Prepare documentation to help authorities decide the conditions on which to release individuals from custody

Unit 232 Make administrative arrangements for the release of individuals from custody

Unit 233 Contribute to maintaining security and protecting individuals’ rights in the custodial environment

Business & Administration Level 2 Modern Apprenticeship

You Must Achieve:

Level 2 Business & Administration (5 units)

Plus The following Core Skills:

Communication - Level 3 (fully embedded in units 201 and 202)

Numeracy - Level 3

Problem Solving - Level 4 (fully embedded in units 201 and 202)

Information Technology - Level 3

Working with Others - Level 4 (fully embedded in units 201 and 202)

Customer Service NVQ Level 2 ...............................................................................Download pdf

Who Are Customer Service N / SVQs For?

Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer service improvement programme.

How Do I Achieve A N / SQV?

How Do I Know This N / SVQ Is Best For Me?

The Level 2 Modern Apprenticeship is suitable for you if your job roles is or is similar to:

Beauty Therapist
Waiter
Care Assistant
Veterinary Nurse
Contact Centre Operator
Post Office Worker
Grave Digger

What Units Do I have To Complete?

Level 2

In order to achieve a full Level 2 qualification, candidates must complete 7 units of competence, including 2 mandatory units and 5 optional units. Candidates must choose one optional unit from each group and then 1 additional optional unit from one of the groups.

Mandatory Units

Unit 101 Prepare yourself to deliver good customer service

Unit 105 Provide customer service within the rules

Optional Units

Group 1

Unit 201 Give customers a positive impression of yourself and your organisation

Unit 202 Promote additional services or products to customers

Unit 203 Process customer service information

Unit 204 Live up to the customer service promise

Unit 205 Make customer service personal

Unit 206 Go the extra mile in customer service

Unit 207 Deal with customers in writing or using ICT

Unit 208 Deal with customers face to face

Unit 209 Deal with customers by telephone

Group 2

Unit 210 Deliver reliable customer service

Unit 211 Deliver customer service on your customers’ premises

Unit 212 Recognise diversity when delivering customer service

Group 3

Unit 106 Recognise and deal with customer queries, requests and problems

Unit 213 Resolve customer service problems

Group 4

Unit 214 Develop customer relationships

Unit 215 Support customer service improvements

Unit 216 Develop personal performance through delivering customer service

Customer Service Level 2 Modern Apprenticeship

You Must Achieve

Level 2 Customer Service (7 units)

Plus The Following Core Skills:

Communication - Level 3

Numeracy - Level 3

Problem Solving - Level 3

Information Technology - Level 3

Working with Others - Level 3

Customer Service NVQ Level 3 ...............................................................................Download pdf

Who Are Customer Service N / SVQs For?

Customer Service N / SVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer service improvement programme.

How Do I Achieve A N / SQV?

How Do I Know This N / SVQ Is Best For Me?

The Level 3 qualification is suitable for you if, as part of your job role, you:

Work in a designated customer service department and / or have a particular customer service job title (customer service advisor, for example)
Work in a non-customer service role, but recognise that customer service is part of your role (an engineer, for example)
Work mainly to provide service to customers (if you work in a call centre or hotel, for example)
Are an experienced problem solver with good communication skills
Are able to suggest and implement changes to improve customer service.

Level 3

In order to achieve a full Level 3 qualification, candidates must complete 8 units of competence, including 2 mandatory units and 6 optional units. Candidates must choose one optional unit from each group and then 2 additional optional units from one of the groups.

Mandatory Units

Unit 301 Understand customer service to improve service delivery

Unit 302 Know the rules to follow when developing customer service

Optional Units

Group 1

Unit 205 Make customer service personal

Unit 206 Go the extra mile in customer service

Unit 207 Deal with customers in writing or using ICT

Unit 303 Use customer service as a competitive tool

Unit 304 Organise the promotion of services or products to customers

Group 2

Unit 211 Deliver customer service on your customers’ premises

Unit 212 Recognise diversity when delivering customer service

Unit 305 Deliver customer service using service partnerships

Unit 306 Organise the delivery of reliable customer service

Unit 307 Improve the customer relationship

Group 3

Unit 308 Monitor and solve customer service problems

Unit 309 Apply risk assessment to customer service

Unit 310 Process customer service complaints

Group 4

Unit 311 Work with others to improve Customer Service

Unit 312 Promote continuous improvement in customer service

Unit 313 Develop your own and others’ customer service skills

Unit 314 Lead a team to improve Customer Service

Unit 315 Gather, analyse and interpret customer feedback

Customer Service Modern Apprenticeship

You Must Achieve

Level 3 Customer Service (8 units)

Plus

TWO UNITS from any other single N / SVQ at Level 2 or Level 3

Plus

The Following Core Skills:

Communication - Intermediate 1

Numeracy - Intermediate 1

Problem Solving - Intermediate 1

Information Technology - Intermediate 1

Working with Others - Intermediate 1

Learning and Development Level 3 NVQ ................................................Download pdf

Who Are Learning and Development N / SVQs For?

Learning and Development qualifications are intended for individuals who deliver learning and development programmes and those who support learners.

How Do I Achieve A N / SQV?

What Units Do I Have To Complete?

Level 3

In order to achieve a full Level 3 qualification, candidates must complete 11 units of competence, including 7 mandatory unit and 4 optional units (2 from Group A and 2 from Group B. Candidates cannot count both units A1 and A2 towards the 2 units from Group B).

Mandatory Units

Unit L3 Identify individual learning aims and programmes

Unit L5 Agree learning programmes with learners

Unit L6 Develop training sessions

Unit L9 Create a climate that promotes learning

Unit L16 Monitor and review progress with learners

Unit L18 Respond to changes in learning and development

Unit G3 Evaluate and develop own practice

Optional Units

Group A (choose 2 units from this group)

Unit L10 Enable learning through presentations

Unit L11 Enable learning through demonstrations and instruction

Unit L12 Enable individual learning through coaching

Unit L13 Enable group learning

Group B (choose 2 units from this group. You cannot count A1 and A2 as 2 units)

Unit A1 Assess candidates using a range of methods

Unit A2 Assess candidates’ performance through observation

Unit L4 Design learning programmes

Unit L7 Prepare and develop resources to support learning

Unit L14 Support learners by mentoring in the workplace

Unit L15 Support and advise individual learners

Unit L20 Support competence achieved in the workplace

Unit L23 Support how basic skills are delivered in the workplace

Unit L24 Support people learning basic skills in the workplace

Assessor Awards ................................................Download pdf

Who Are The Assessor Awards For?

The two assessor awards are designed to meet the differing needs of people who assess competence.

If they plan to assess learners using a variety of different assessment methods then A1 is the award most suitable.

Alternatively, if they intend to assess learners through observation in the workplace then we recommend A2.

How Do I Achieve An Assessor Award?

What Units Do I Have To Complete?

A1 - Assessing Candidates Using A Range Of Methods

In order to achieve unit A1, candidates must complete all four elements of competence.

A1.1 Develop plans with candidates for assessing competence

A1.2 Judge evidence against criteria to make assessment decisions

A1.3 Provide feedback and support to candidates on assessment decisions

A1.4 Contribute to the internal quality assurance process

A2 - Assessing Candidates’ Performance Through Observation

In order to achieve unit A1, candidates must complete all four elements of competence.

A2.1 Agree and review plans for assessing candidates’ performance

A2.2 Assess candidates’ performance against the agreed standards

A2.3 Assess candidates’ knowledge against the agreed standards

A2.4 Make an assessment decision and provide feedback

Verifier Award ................................................Download pdf

Who Is The Verifier Award For?

The verifier award is for those involved in supporting assessors and monitoring their performance, or ensuring the quality assurance requirements of external organisations, such as awarding bodies, are met.

How Do I Achieve A Verifier Award?

What Units Do I Have To Complete?

V1 - Conducting Internal Quality Assurance Of The Assessment Process

In order to achieve unit V1, candidates must complete all four elements of competence.

V1.1 Carry out an evaluate internal assessment and quality assurance systems

V1.2 Support assessors

V1.3 Monitor the quality of assessors’ performance

V1.4 Meet external quality assurance requirements

Management (Team Leading) Level 2 NVQ ............................................Download pdf

Who Are Management NVQs For?

Management NVQs are aimed at people in management roles across all occupations and sectors of employment.

How Do I Achieve A NVQ?

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 2?

This NVQ is aimed at candidates who are in work roles where they have a responsibility for the work of others as they lead a team.

What Units Do I Have To Complete?

Level 2

To gain a full award, candidates must achieve a total of six units, comprising of four mandatory units and two optional units.

Mandatory Units

Unit A1 Manage your own resources

Unit B5 Provide leadership for your team

Unit D1 Develop productive working relationships

Unit E5 Ensure your own actions reduce risks to health and safety

Optional Units

Unit C1 Encourage innovation in your team

Unit D5 Allocate and check work in your team

Unit D7 Provide learning opportunities for colleagues

Unit D8 Help team members address problems affecting their performance

Unit D12 Participate in meetings

Unit F5 Resolve customer service problems

Unit F7 Support customer service improvements

Management Level 3 NVQ .........................................................................Download pdf

Who Are Management NVQs For?

Management NVQs are aimed at people in management roles across all occupations and sectors of employment.

How Do I Achieve A NVQ?

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 3?

The level 3 qualification is broadly aimed at supervisors who are responsible for the control of activities and work output of small teams. While this includes roles such as senior charge hand and junior office manager, the qualification is also suitable for those who manage project groups. The qualification is intended to be the first stage in a progression leading to first line, middle and senior management, and may be used as a stepping-stone to gaining an NVQ in a more specialised area.

Because the role of a manager in a small organisation is likely to be broader than that in a large one, this qualification is very flexible in its structure. The options within the award enable organisations and individuals to match closely their work-related training and developmental needs.

What Units Do I Have To Complete?

Level 3

To gain a full award, candidates must achieve a total of seven units, comprising of four mandatory units and three optional units.

Mandatory Units

Unit A2 Manage your own resources and professional development

Unit B6 Provide leadership in your area of responsibility

Unit D6 Allocate and monitor the progress and quality of work in your area of responsibility

Unit E6 Ensure health and safety requirements are met in your area of responsibility

Plus 3 of the following units

Unit B11 Promote equality of opportunity and diversity in your area of responsibility

Unit C2 Encourage innovation in your area of responsibility

Unit C5 Plan change

Unit C6 Implement change

Unit D1 Develop productive working relationships with colleagues

Unit D3 Recruit, select and keep colleagues

Unit D7 Provide learning opportunities for colleagues

Unit D8 Help team members address problems affecting their performance

Unit D9 Build and manage teams

Unit D11 Lead meetings

Unit D12 Participate in meetings

Unit E1 Manage a budget

Unit E9 Manage the environmental impact of your work

Unit E10 Take effective decisions

Unit E11 Communicate information and knowledge

Unit F1 Manage a project

Unit F6 Monitor and solve customer service problems

Unit F8 Work with others to improve customer service

Management Modern Apprenticeship

You Must Achieve

Level 3 Management

Level 4 Management

Plus TWO Of The Following:

Units from another job specific S/NVQ at Level 3

Units from S/NVQ Management at a higher level than main S/NVQ

Management Level 4 NVQ..........................................................................Download pdf

Who Are Management NVQs For?

Management NVQs are aimed at people in management roles across all occupations and sectors of employment.

How Do I Achieve A NVQ?

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 4?

The level 4 qualification is aimed at individuals with more personal responsibility and autonomy in their management role than level 3 supervisors. Although people at this level are often referred to as “first line managers”, individuals may find that the focus of their work is more to do with managing projects, or with technical matters, than with people.

What Units Do I Have To Complete?

Level 4

To gain a full award, candidates must achieve a total of eight units, comprising of five mandatory units and three optional units.

Mandatory Units

Unit B1 Develop and implement operational plans for your area of responsibility

Unit C2 Encourage innovation in your area of responsibility

Unit D2 Develop productive working relationships with colleagues and stakeholders

Unit E6 Ensure health and safety requirements are met in your area of responsibility

Unit F3 Manage business processes

Choose 3 of the following units

Unit A2 Manage your own resources and professional development

Unit A3 Develop your personal networks

Unit B6 Provide leadership in your area of responsibility

Unit B8 Ensure compliance with legal, regulatory, ethical and social requirements

Unit B11 Promote equality of opportunity and diversity in your area of responsibility

Unit C4 Lead change

Unit C5 Plan change

Unit C6 Implement change

Unit D3 Recruit, select and keep colleagues

Unit D6 Allocate and monitor the progress and quality of work in your area of responsibility

Unit D7 Provide learning opportunities for colleagues

Unit D10 Reduce and manage conflict in your team

Unit D11 Lead meetings

Unit E2 Manage finance for your area of responsibility

Unit E8 Manage physical resources

Unit E9 Manage the environmental impact of your work

Unit E10 Take effective decisions

Unit F1 Manage a project

Unit F2 Manage a programme of complementary projects

Unit F8 Work with others to improve customer service

Unit F9 Build your organisation’s understanding of its market and customers

Unit F11 Manage the achievement of customer satisfaction

Management Modern Apprenticeship

You Must Achieve

Level 3 Management

Level 4 Management

Plus TWO Of The Following:

Units from another job specific S/NVQ at an appropriate level

Units from S/NVQ Management at a higher level than main S/NVQ

Management Level 5 NVQ .........................................................................Download pdf

Who Is This Level 5 NVQs For?

Management at Level 5 is suitable for those individuals who have overall management responsibility for the operational activities in their workplace.

How Do I Achieve An NVQ?

What Units Do I Have To Complete?

Level 5

In order to achieve a full Level 5 qualification, candidates must complete 7 units of competence, including 4 mandatory units and 3 optional units.

Mandatory Units

Unit B7 Provide leadership for your organisation

Unit C3 Encourage innovation in your organisation

Unit E7 Ensure an effective organisational approach to health and safety

Unit F12 Improve organisational performance

Optional Units (choose 3 units from this group)

Unit A2 Manage your own resources and professional development

Unit A3 Develop your personal networks

Unit B2 Map the environment in which your organisation operates

Unit B3 Develop a strategic business plan for your organisation

Unit B4 Put the strategic business plan into action

Unit B8 Ensure compliance with legal, regulatory, ethical and social requirements

Unit B9 Develop the culture of your organisation

Unit B10 Manage risk

Unit B12 Promote equality of opportunity and diversity in your organisation

Unit C4 Lead change

Unit C5 Plan change

Unit C6 Implement change

Unit D2 Develop productive working relationships with colleagues and stakeholders

Unit D4 Plan the workforce

Unit D7 Provide learning opportunities for colleagues

Unit E3 Obtain additional finance for the organisation

Unit E4 Promote the use of technology within your organisation

Unit F2 Manage a programme of complementary projects

Unit F4 Develop and review a framework for marketing

Unit F9 Build your organisation’s understanding of its market and customers

Unit F10 Develop a customer focussed organisation

Occupational Health and Safety Level 3 NVQ.........................................Download pdf

Who Are Occupational Health And Safety NVQs For?

Occupational Health and Safety NVQs are intended for those health and safety practitioners who are working in the area of general health and safety.

How Do I Achieve A NVQ?

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 3?

The level 3 qualification is aimed at individuals who may be managers or supervisors who have a specific responsibility for health and safety or they may be newly appointed safety advisors or professionals.

What Units Do I Have To Complete?

Level 3

In order to achieve a full Level 3 qualification, candidates must complete a total of seven units of competence, comprising five mandatory units and two optional units.

Mandatory Units

Unit HSS1 Make sure your own actions reduce risks to health and safety

Unit HSS2 Develop procedures to safely control work operations
Unit HSS3 Monitor procedures to safely control work operations
Unit HSS4 Promote a healthy and safe culture within the workplace
Unit HSS6 Conduct a health and safety assessment of a workplace

2 Optional Units from the following:

Unit HSS5 Investigate and evaluate health and safety incidents and complaints in the workplace
Unit HSS7 Make sure your own actions within the workplace aim to protect the environment
Unit HSS8 Review health and safety procedure in workplaces
Unit HSS9 Supervise the health, safety and welfare of a learner in the workplace

Health And Safety Modern Apprenticeship

You Must Achieve

Level 3 Occupational Health and Safety (7 units / 15 elements)

Level 4 Occupational Health and Safety (13 units / 31 elements)

Plus TWO Of The Following:

Additional units from Level 3 Occupational Health and Safety

Units from other relevant S/NVQ at an appropriate level

Core Skills at a higher level than required

First Aid at Work certificate

Relevant Professional Qualifications

TUC Stage 1 Reps Course

Occupational Health And Safety Level 4 NVQ ........................................Download pdf

Who Are Occupational Health And Safety NVQs For?

Occupational Health and Safety NVQs are intended for those health and safety practitioners who are working in the area of general health and safety.

How Do I Achieve A NVQ?

How Do I Know What Level Of NVQ Is Best For Me?

Who Should Do Level 4?

The level 4 qualification is aimed at individuals who may be managers or supervisors who have a specific responsibility for health and safety or they may be newly appointed safety advisors or professionals.

What Units Do I Have To Complete?

Level 4

In order to achieve a full Level 4 qualification, candidates must complete a total of ten units of competence, all of which are mandatory.

Mandatory Units

Unit HSP2 Promote a positive health and safety culture
Unit HSP3 Develop and implement the health and safety policy
Unit HSP4 Develop and implement effective communication systems for health and safety information
Unit HSP5 Develop and maintain individual and organisational competence in health and safety matters
Unit HSP6 Identify and control health and safety risks
Unit HSP7 Develop and implement proactive monitoring systems for health and safety
Unit HSP8 Develop and implement reactive monitoring systems for health and safety
Unit HSP10 Develop and implement health and safety emergency response systems and procedures
Unit HSP11 Develop and implement health and safety review systems
Unit HSP13 Influence and keep pace with improvements in health and safety practice

Health And Safety Modern Apprenticeship

You Must Achieve

Level 3 Occupational Health and Safety (7 units / 15 elements)

Level 4 Occupational Health and Safety (13 units / 31 elements)

Plus TWO Of The Following:

Additional units from Level 3 Occupational Health and Safety

Units from other relevant S/NVQ at Level 2 or 3

Core Skills at a higher level than required

First Aid at Work certificate

Relevant Professional Qualifications

TUC Stage 1 Reps Course

Occupational Health And Safety Level 5 NVQ ........................................Download pdf

Who Is This Level 5 NVQs For?

Occupational Health and Safety Practice at Level 5 is suitable for those individuals who have strategic management responsibility for the health and safety function in their workplace.

How Do I Achieve An NVQ?

What Units Do I Have To Complete?

Level 5

In order to achieve a full Level 5 qualification, candidates must complete 12 units of competence, including 9 mandatory units and 3 optional units.

Mandatory Units

Unit 401 Evaluate and develop own practice

Unit 402 Promote a positive health and safety culture

Unit 403 Develop and implement the health and safety policy

Unit 415 Influence and keep pace with improvements in health and safety practice

Unit 417 Manage the use of financial resources

Unit 501 Develop and review the organisation’s health and safety strategy

Unit 502 Develop a strategy plan for managing changes in people resourcing

Unit 503 Identify the learning and development needs of the organisation

Unit 504 Secure financial resources for your organisation’s plans

Optional Units (choose 3 units from this group)

Unit 505 Contribute to the development of learning within the organisation

Unit 506 Manage the performance of teams and individuals

Unit 507 Develop and implement effective communication systems for health and safety information

Unit 508 Develop and implement systems and procedures to minimise environmental impact of the organisation

Unit 509 Manage activities to meet requirements

Unit 510 Contribute to improvements at work

Unit 511 Design learning programmes

Unit 512 Manage the contribution of other people to the learning process

Unit 513 Design, deliver and evaluate changes to organisation structure

Unit 514 Contribute to the design, delivery and evaluation of work procedures

Health And Safety Regulation Level 5 .....................................................Download pdf

What Units Do I Have To Complete?

Level 5

In order to achieve a full Level 5 qualification, candidates must complete a total of nine units of competence, comprising eight mandatory units and one optional unit.

Mandatory Units

Unit G3 Evaluate and develop own practice
Unit HSR1 Identify the plans and priorities of the regulatory authority for work related health and safety, and contribute to them effectively
Unit HSR2 Inspect duty holders, worksites and activities for the purposes of work related health and safety regulation
Unit HSR3 Investigate work-related accidents, incidents, ill-health reports and complaints for the purposes of health and safety regulation
Unit HSR4 Plan and gather evidence for the purposes of work related health and safety regulation
Unit HSR7 Draft and serve notices or other statutory enforceable documents for the purposes of work related health and safety regulation
Unit HSR8 Influence health and safety duty holders and others for the purposes of work related health and safety regulation
Unit HSR9 Improve work related health and safety through promotional activities

1 Optional Unit from the following:

Unit HSR5 Enforce statutory provisions and brief a prosecutor for the purposes of work related health and safety regulation
Unit HSR6 Enforce statutory provisions and present guilty pleas in Magistrates Courts for the purposes of work related health and safety regulation

Management of Health And Safety Level 5 .............................................Download pdf

What Units Do I Have To Complete?

Level 5

In order to achieve a full Level 5 qualification, candidates must complete a total of eleven units of competence, comprising eight mandatory units and three optional units.

Mandatory Units

Unit B3 Manage the use of financial resources
Unit B5 Secure financial resources for your organisation’s plans
Unit HSP1 Develop and review the organisation’s health and safety strategy
Unit HSP13 Influence and keep pace with improvements in health and safety practice
Unit HSP2 Promote a positive health and safety culture
Unit HSP3 Develop and implement the health and safety policy
Unit L2 Identify the learning and development needs of the organisation
Unit P11 Develop a strategy and plan for managing changes in people resourcing

3 Optional Units from the following:

Unit A2 Manage activities to meet requirements
Unit A4 Contribute to improvements at work
Unit C13 Manage the performance of teams and individuals
Unit G2 Contribute to the development of learning within the organisation
Unit HSP14 Develop and implement systems and procedures within the workplace to minimise environmental impact of the organisation
Unit HSP4 Develop and implement effective communication systems for health and safety information
Unit L4 Design learning programmes
Unit L8 Manage the contribution of other people to the learning process
Unit P13 Design, deliver and evaluate changes to organisation structure
Unit P14 Contribute to the design, delivery and evaluation of work procedures

Retail Management Level 3 ........................................................................Download pdf

Who Are Retail Management N / SVQs For?

Retail Management NVQs are aimed at people working in a management role in the retailsector.

How Do I Achieve A N / SQV?

How Do I Know What Level of NVQ Is Best For Me?

Who Should Do Level 3?

The Level 3 qualification is intended for individuals who are already competent in a significant variety of retail work activities. For example, store managers, senior sales assistants and supervisors. The individual will be working as part of a team. The individual’s work situation will provide the opportunity to be involved in a range of retail activities. For example, staff management, selling goods, customer service, organisational effectiveness. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.

What Units Do I Have To Complete?

Level 3

In order to achieve a full Level 3 qualification, candidates must complete 6 units of competence, including 1 mandatory unit and 5 optional units. At least 2 optional units must come from 328-332 (only 1 unit can be chosen from 331 or 332). The remaining 3 optional units must be chosen from 260, 306-308, 310-311, 313, 315-321, 328-334, 336. Only 1 of the customer service units 316-320 can count towards this qualification.

Mandatory Unit

Unit 301 Work effectively in your retail organisation

Optional Units

Unit 260 Cash up in a retail store

Unit 306 Organise the receipt and storage of goods in a retail environment

Unit 307 Audit stock levels and stock inventories in a retail environment

Unit 308 Monitor and help improve food safety in a retail environment

Unit 310 Source required goods and services in a retail environment

Unit 311 Maintain the availability of goods for sale to customers in a retail environment

Unit 313 Plan, monitor and adjust staffing levels and schedules in a retail environment

Unit 315 Monitor and evaluate the quality of service provided by external suppliers to your customers

Unit 316 Organise the delivery of reliable customer service

Unit 317 Improve the customer relationship

Unit 318 Work with others to improve customer service

Unit 319 Monitor and solve customer service problems

Unit 320 Promote continuous improvement in customer service

Unit 321 Help to monitor and maintain the security of the retail unit

Unit 328 Contribute to the continuous improvement of retail operations

Unit 329 Recruit, select and keep colleagues

Unit 330 Provide learning opportunities for colleagues

Unit 331 Develop productive working relationships with colleagues

Unit 332 Allocate and check work in your team

Unit 333 Evaluate the receipt of payments from customers

Unit 334 Monitor and maintain health and safety in a retail environment

Unit 336 Monitor and support secure till use during trading hours

Retail Managment Modern Apprenticeship

You Must Achieve

Level 3 Retail Management (6 units)

Plus TWO UNITS from any of the following N / SVQs:

Team Leading Level 2

Retail Level 3

Customer Service Level 3

Management Level 3

Training and Development Level 3

Floristry Level 3

Vehicle Parts Distribution and Supply Level 3

Administration Level 3

Sales Level 3

Procurement Level 3

Using IT Level 3

Telesales Level 3

Scottish Certificate in Licensing

REHIS Intermediate Food Safety Certificate

NEBS(M) Team Leading

European Computer Driving Licence

PLUS The Following Core Skills:

Communication - Intermediate 1

Numeracy - Intermediate 1

Problem Solving - Intermediate 1 (fully embedded in unit 301)

Information Technology - Intermediate 1

Working with Others - Intermediate 2

Retail Modern Apprenticeship at Level 2 ................................................................Download pdf

Who Are Retail Level 2 Modern Apprenticeships For?

Retail Level 2 Modern Apprenticeships are aimed at people working in the retail sector.

How Do I Achieve A Level 2 Modern Apprenticeship?

How Do I Know What Level of NVQ Is Best For Me?

Who Should Do Level 2?

The Level 2 qualification is intended for individuals whose role involves carrying out a range of retail activities, for example, sales assistants requiring a limited amount of supervision. The individual will be working as part of a team. The individual’s work situation will provide the opportunity to be involved in a range of retail activities. For example, communicating verbally and in writing with colleagues, customers and suppliers, processing orders and storing stock, preparing products for sale, merchandising and selling goods, customer service and movement of goods. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.

What Units Do I Have To Complete?

Level 2

In order to achieve a full Level 2 qualification, candidates must complete 6 units of competence, including 1 mandatory unit and 5 optional units.

The candidate can choose all 5 optional units from the level 2 units 202-247, 258-267, or 4 optional units from the level 2 units plus either 1 from the level 1 units 103, 104, 110-112 or 1 from the level 3 units 302-330, 332-336.

Only 1 unit from 236-238 and 316-320 can be counted towards this qualification.

Mandatory Unit

Unit 201 Work effectively in your retail team

Optional Units

Unit 202 Help customers choose products in a retail environment

Unit 203 Maximise product sales in a retail environment

Unit 204 Provide information and advice to customers in a retail environment Unit

Unit 205 Demonstrate products to customers in a retail environment

Unit 206 Promote loyalty schemes to customers in a retail environment

Unit 207 Receive goods and materials into storage in a retail environment

Unit 208 Put goods and materials into storage in a retail environment

Unit 209 Process customer orders for goods in a retail environment

Unit 210 Prepare products for sale to customers in a retail environment

Unit 211 Process bake-off products for sale in a retail environment

Unit 212 Process fish and shellfish for sale in a retail environment

Unit 213 Process greengrocery products for sale in a retail environment

Unit 214 Finish meat products by hand in a retail environment

Unit 215 Contribute to dough production control and efficiency

Unit 216 Select, weigh and measure dough ingredients

Unit 217 Hand divide, mould and shape fermented doughs

Unit 218 Maintain food safety while working with food in a retail environment

Unit 219 Assemble retail products in customer’s home / workplace

Unit 220 Provide the lingerie fitting service in a retail environment

Unit 221 Promote beauty products to retail customers

Unit 222 Help customers to buy National Lottery products in a retail environment

Unit 223 Keep stock on sale at required levels in a retail environment

Unit 224 Display stock to promote sales to customers in a retail environment

Unit 225 Follow guidelines for planning and preparing visual merchandising displays

Unit 226 Follow guidelines for dressing visual merchandising displays

Unit 227 Order graphic materials for visual merchandising displays

Unit 228 Dismantle and store visual merchandising displays

Unit 229 Make props for visual merchandising displays

Unit 230 Put visual merchandising displays together

Unit 231 Process payments for purchases in a retail environment

Unit 232 Process payments and credit applications for purchases in a retail environment

Unit 233 Process cash and credit transactions in a retail environment

Unit 234 Follow point-of-sale procedures for age-restricted products in a retail environment

Unit 235 Process returned goods and materials in a retail environment

Unit 236 Give customers a positive impression of yourself and your organisation

Unit 237 Support customer service improvements

Unit 238 Resolve customer service problems

Unit 239 Help to maintain health and safety in a retail environment

Unit 240 Help to keep the retail unit secure

Unit 241 Maintain a display of cut flowers in a retail store

Unit 242 Receive driver-controlled deliveries of fuel on a petrol forecourt

Unit 243 Control deliveries of motor fuel on a forecourt

Unit 244 Process the self-service dispensing and purchase of motor fuel on a forecourt

Unit 245 Establish customer needs and provide advice regarding tiling products

Unit 246 Advise customers upon measuring and planning for the fixing of tiles

Unit 247 Advise customers upon the fixing of tiles

Retail Level 2 Modern Apprenticeship

You Must Achieve

Level 2 Retail Skills (6 units)

Plus The following Core Skills:

Communication - Level 4

Numeracy - Level 4

Problem Solving - Level 4 (fully embedded in unit 201)

Information Technology - Level 4

Working with Others - Level 4 (fully embedded in unit 201)

Visual Merchandising Level 3 ........................................................................Download pdf

Who Are Visual Merchandising N / SVQs For?

Visual Merchandising N / SVQs are aimed at people working in a visual merchandising role in the retail sector.

How Do I Achieve A N / SQV?

How Do I Know What Level Of N / SVQ Is Best For Me?

Who Should Do Level 3?

The Level 3 qualification is intended for individuals who are already competent in visual merchandising. For example, store managers, senior sales assistants, supervisors and specialist visual merchandisers. The individual will be working as part of a team. The individual’s work situation will provide the opportunity to be involved in a range of visual merchandising activities. For example, ordering materials for visual merchandising displays, putting together visual merchandising displays, monitoring the effect of visual merchandising displays and layouts. This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role, but with an emphasis on visual merchandising.

What Units Do I Have To Complete?

Level 3

In order to achieve a full Level 3 qualification, candidates must complete 6 units of competence, including 1 mandatory unit and 5 optional units. Candidates can choose all 5 units from the Visual Merchandising units (306, 312, 322-328) OR 4 units from the following (306, 312, 322- 328) + 1 from the following (225-230).

Mandatory Unit

Unit 301 Work effectively in your retail organisation

Optional Units

Unit 225 Follow guidelines for planning and preparing visual merchandising displays

Unit 226 Follow guidelines for dressing visual merchandising displays

Unit 227 Order graphic materials for visual merchandising displays

Unit 228 Dismantle and store visual merchandising displays

Unit 229 Make props for visual merchandising displays

Unit 230 Put visual merchandising displays together

Unit 306 Organise the receipt and storage of goods in a retail environment

Unit 312 Help to manage a retail team

Unit 322 Choose merchandise to feature in visual merchandising displays

Unit 323 Plan, monitor and control how graphics are used in visual merchandising displays

Unit 324 Monitor the effect of visual merchandising displays and layouts

Unit 325 Allocate, monitor and control visual merchandising project resources against budgets

Unit 326 Contribute to developing and putting into practice the company’s visual merchandising policy

Unit 327 Create plans, elevations and drawings to realise visual merchandising ideas

Unit 328 Contribute to the continuous improvement of retail operations

Visual Merchandising Modern Apprenticeship

You Must Achieve

Level 3 Visual Merchandising (6 units)

Plus TWO UNITS from any of the following N / SVQs:

Team Leading Level 2

Retail Level 3

Customer Service Level 3

Management Level 3

Training and Development Level 3

Floristry Level 3

Vehicle Parts Distribution and Supply Level 3

Administration Level 3

Sales Level 3

Procurement Level 3

Using IT Level 3

Telesales Level 3

Scottish Certificate in Licensing

REHIS Intermediate Food Safety Certificate

NEBS(M) Team Leading

European Computer Driving Licence

Plus The following Core Skills:

Communication - Intermediate 1

Numeracy - Intermediate 1

Problem Solving - Intermediate 1 (fully embedded in unit 301)

Information Technology - Intermediate 1

Working with Others - Intermediate 2