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CONSTRUCTION: Safety Harness Training........................................ . Download pdf
Course duration:
1 day – held on client's premises
Uses client's materials
Maximum of 6 delegates per course
Who should attend:
Anyone working at heights
Course will include:
Explaining how to check the harness
When to hook on
When not to hook on
How to maintain the harness
Will include both practical and theory
CONSTRUCTION: Scaffold Inspection Training.....................................Download pdf
Course duration:
1 day – held on client's premises
Uses client's materials
Maximum of 6 delegates per course
Who should attend:
Site agents, supervisors in construction industry
Course will include:
Safe use of bracing
Integrity of the scaffold
Toe boards
CONSTRUCTION: System Scaffold Training – (Quick Stage)............ Download pdf
Course duration:
2 days – held on client's premises
Uses client's equipment
Maximum of 4 delegates per course
Who should attend:
Bricklayers, ground workers, etc
(maximum of two stages)
Course will include:
How to erect quick stage scaffold
How to dismantle quick stage scaffold
CONSTRUCTION: Toolbox Talks.............................................................Download pdf
Course duration:
1 hour each talk – held on client's premises
Who should attend:
Anyone working in construction
Talks include:
Safe use of ladders
Safe use of electrical equipment
Correct bracing patterns
Etc
HEALTH AND SAFETY: Completing Risk Assessments.....................Download pdf
This half-day course is for supervisors and managers with responsibility for assessing risks as part of their management responsibilities. It is designed to give managers all they need to be able to competently identify the hazards present in their workplace, assess the associated risks and recommend the appropriate control measures.
The course can be held either within the training company's premises or on the clients own premises, provided that suitable accommodation is available.
HEALTH AND SAFETY: Preparation of Policies and Procedures......Download pdf
Although the Health and Safety at Work Act 1974 requires that only employers with five or more employees have a written Health and Safety Policy it is good practice for all employers to have a policy in place to demonstrate their commitment to the health, safety and welfare of their employees, clients, visitors and others who may be affected by their operations and activities.
This one-day course provides employers and business owners with the information they need to be able to develop such a policy and review and revise it as necessary.
The course can be held either within the training company's premises or on the clients own premises, provided that suitable accommodation is available.
HEALTH AND SAFETY: Manual Handling...............................................Download pdf
This half day course if for people whose job involves moving things manually. It provides workers with the skills they need to decrease the risk of manual handling injuries and encourages them to take responsibility for their own comfort and safety.
This approach will help reduce sickness and absenteeism and compensation claims and improve the productivity of the workforce.
The course can be held either within the training company’s premises or on the clients own premises, provided that suitable accommodation is available.
HEALTH AND SAFETY: IOSH Managing Safely...............................................Download pdf
Managing Safely is a course for managers and supervisors in any sector and any organisation. It is designed to give managers all they need to know to help them handle health and safety in their teams. The flexible new impact programme covers all the main health and safety issues and includes a session tackling the environment too. The course lasts for 24 hours in total and can be delivered either over a full week or on single days.
It has eight modules comprising the following:
Module 1 – Introduction to Managing Safely
Module 2 – Assessing risks
Module 3 – Controlling risks
Module 4 – Understanding your responsibilities
Module 5 – Identifying hazards
Module 6 – Investigating accidents and incidents
Module 7 – Measuring performance
Module 8 – Protecting our environment
Delegates who successfully complete the written and practical assessments at the end of the programme are awarded an IOSH Certificate in Managing Safely.
HEALTH AND SAFETY: IOSH Working Safely...............................................Download pdf
Working Safely is a one day course for staff from any sector with no supervisory or managerial responsibility. It provides a grounding in the essentials of health and safety – everyone at work should have an understanding of why they must "work safely" and this course offers exactly that. Working Safely provides a completely new approach to health and safety training and offers all the basics in a high impact interactive package.
The course comprises five modules as follows:
Module 1 – Introduction
Module 2 – Defining hazard and risk
Module 3 – Identifying common hazards
Module 4 – Improving safety performance
Module 5 – Protecting our environment
Candidates who attend the course and successfully complete the written and practical assessments have a choice of accreditation – either an IOSH Working Safely Certificate or an IOSH Passport Card.
IT: Microsoft Access for Beginners ..........................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who has never used Access or who is an occasional user wanting to learn more
Previous knowledge required:
An understanding of Windows
Course benefits:
To bring beginning users to a level of competence that allows them to use Access in their everyday work.
What you will learn:
Screen layout
Terminology
What is a database
How Access is set up
Wizards and Magic
Working with tables
Creating tables
Using select queries
Using the Report Wizard
Creating forms
Relationships between tables
IT: Microsoft Excel for Beginners................................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who has never used Excel or who is an occasional user wanting to learn more
Previous knowledge required:
An understanding of Windows
Course benefits:
To bring beginning users to a level of competence that allows them to use Excel in their everyday work.
What you will learn:
Understanding the parts of Excel
Understanding the parts of Excel “explained”
Moving around the spreadsheet
Entering spreadsheet contents
Using formula
Saving spreadsheets
Print preview and printing
Spreadsheet practice
IT: Microsoft Excel Intermediate.................................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone experienced in using Excel
Previous knowledge required:
A basic understanding of Excel
Course benefits:
To bring experienced users to a level of competence that allows them to produce more complex documents and enable them to use Excel to its full potential.
What you will learn:
Editing and manipulating a spreadsheet
Changing entries made to your spreadsheet
Deleting a row or column
Copying or replicating entries and formulae
Adding a new column and new row
Creating new values
Merging cells
• Colour
• Font
• Alignment
Sorting data
Headers and footers
Charts
Pictures
IT: Microsoft PowerPoint ............................................................................Download pdf
Course duration:
1 day
Who should attend:
This introductory course is aimed at anyone with little or no previous experience of Microsoft PowerPoint and who wants to create business presentations
Previous knowledge required:
An understanding of Windows
Course benefits:
To bring users to a level of competence that allows them to use PowerPoint to create professional presentations
What you will learn:
Screen layout
Inputting text
Working with slides
Slide presentation
Working with presentations
Viewing the presentation
Creating a slideshow
Presentation equipment
Delivering a presentation
Saving the document
IT: Microsoft Word for Beginners................................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who has never used Word or who is an occasional user wanting to learn more
Previous knowledge required:
An understanding of Windows
Course benefits:
To bring beginning users to a level of competence that allows them to use Word in their everyday work.
What you will learn:
Screen layout
Inputting text
Formatting text
Editing text
Moving around the document
Saving documents
Printing documents
Closing the document
New documents
Line spacing
Page setup
Tables
Tabulation
Find and replace
Working with multiple windows and documents
IT: Microsoft Word Advanced .....................................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone experienced in using Word
Previous knowledge required:
A basic understanding of Word
Course benefits:
To bring experienced users to a level of competence that allows them to produce more complex documents and enables them to use Word to its full potential.
What you will learn:
Finding files
Tables
Columns
Section breaks
Layout
Mail merge
Styles
Document map
Outlines
Templates
Bookmarks
Macros
LEARNING AND DEVELOPMENT: Introduction to Trainer Skills.......................Download pdf
Course duration
2 days
Who should attend:
This is a City and Guilds qualification, ideal for those who train others in organisations.
Course benefits:
The intensive course is delivered over two days and provides the participants with a sound introduction to the concepts of a systematic approach to training.
What you will learn:
The course is based on the training cycle and covers:
Planning
Delivery
Evaluation
It also covers:
Setting ground rules
Use of icebreakers
The learning environment
Training resources
Gaining and maintaining attention
Motivation
Assessment
The knowledge and practical skills gained on the course will be assessed by a multiple choice quiz and an observation by the course tutor of the participants' delivered session, on which they will receive formal feedback.
LEARNING AND DEVELOPMENT: Assessor Awards ................................................Download pdf
Who Are The Assessor Awards For?
The two assessor awards are designed to meet the differing needs of people who assess competence.
If they plan to assess learners using a variety of different assessment methods then A1 is the award most suitable.
Alternatively, if they intend to assess learners through observation in the workplace then we recommend A2.
How Do I Achieve An Assessor Award?
Like all N / SVQs, this qualification is competence based. This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.
What Units Do I Have To Complete?
A1 - Assessing Candidates Using A Range Of Methods
In order to achieve unit A1, candidates must complete all four elements of competence.
A1.1 Develop plans with candidates for assessing competence
A1.2 Judge evidence against criteria to make assessment decisions
A1.3 Provide feedback and support to candidates on assessment decisions
A1.4 Contribute to the internal quality assurance process
A2 - Assessing Candidates’ Performance Through Observation
In order to achieve unit A1, candidates must complete all four elements of competence.
A2.1 Agree and review plans for assessing candidates’ performance
A2.2 Assess candidates’ performance against the agreed standards
A2.3 Assess candidates’ knowledge against the agreed standards
A2.4 Make an assessment decision and provide feedback
LEARNING AND DEVELOPMENT: Verifier Award ................................................Download pdf
Who Is The Verifier Award For?
The verifier award is for those involved in supporting assessors and monitoring their performance, or ensuring the quality assurance requirements of external organisations, such as awarding bodies, are met.
How Do I Achieve A Verifier Award?
Like all N / SVQs, this qualification is competence based. This means that it is linked to the candidate’s ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.
What Units Do I Have To Complete?
V1 - Conducting Internal Quality Assurance Of The Assessment Process
In order to achieve unit V1, candidates must complete all four elements of competence.
V1.1 Carry out an evaluate internal assessment and quality assurance systems
V1.2 Support assessors
V1.3 Monitor the quality of assessors’ performance
V1.4 Meet external quality assurance requirements
MANAGEMENT: Introduction To Management .......................................................Download pdf
Course duration:
1 day
Who should attend:
People with no or very little experience at managing or those who are seeking an introduction to management techniques.
Course benefits:
This is a practical course which helps to build confidence and skill for first time managers as they work with their most important and yet complex resource – PEOPLE.
The course introduces the new manager to the fundamentals of the managerial role. It focuses on combining the essential skills of time management, people resource management, leadership skills and performance and change management. The course will provide you with a thorough grounding in the principles of managerial excellence.
Through working with other new managers on the course you will get to share experiences, practice new skills and gain feedback in a risk-free environment.
What you will learn:
The qualities of a successful manager
The effective management of time
Leading people and building teams
Managing performance
The need for change
Engaging others
Personal development
MANAGEMENT: How To Delegate..........................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who wants to improve their productivity by delegating more effectively, and for those who wish to develop more balance and control over their time commitments.
Course benefits:
Delegation is an essential element of any manager's job. In this course you gain the practical skills to decide and prioritise which tasks to delegate, and how to choose the right person for the job. You will be given tools and techniques to help you become a skilled and trusted delegator.
What you will learn:
Understanding delegation
Defining delegation
Why delegate
Recognising and dealing with barriers
Building a relationship
Delegating effectively
Selecting tasks
Deciding which tasks to keep
Planning a structure with delegation
Considering roles
Understanding accountability
Choosing the right person
Preparing a brief
Securing agreement in principle
Briefing effectively
Monitoring progress
Working with controls
Minimising risks
Reinforcing a delegate's role
Providing support
Maintaining the boundaries
Giving feedback
Praising and rewarding
Analysing difficulties
Assessing your ability
Improving skills
Developing delegates
Appointing sub-leaders
Developing yourself through delegation
MANAGEMENT: Making Decisions .........................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who wants to improve their productivity by making more effective decisions.
Course benefits:
Decision-making is an essential part of any manager's job. In this course you will go through the whole process of making good, effective decisions from initial deliberation to final implementation. You will be given tools and techniques to help you become an effective decision maker.
What you will learn:
Analysing decision-making
Defining decisions
Identifying decision-making styles
Knowing your corporate culture
Analysing your responsibility
Being decisive
Reaching a decision
Identifying issues
Deciding whom to involve in a decision
Using analytical methods
Generating ideas
Developing creative thinking
Assessing the validity of ideas
Gathering information
Forecasting the future
Using models
Minimising risks
Using fail-safe strategies
Assessing the consequences for staff
Making your decision
Getting approval for your final decision
Implementing a decision
Developing a plan
Communicating a decision
Discussing the progress of a decision
Overcoming objections
Monitoring progress
Handling other people's decisions
Building on decisions
Assessing your ability
MANAGEMENT: Making Presentations ..................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who wants to improve their productivity by making more effective presentations.
Course benefits:
Making presentations are an essential element of any manager's job. In this course you gain the practical skills to improve your presentation skills through planning, preparation and performance.
What you will learn:
Preparing a presentation
Defining your purpose
Knowing your audience
Dealing with logistics
Knowing your venue
Clarifying objectives
Finding material
Structuring material
Writing a presentation
Using audio-visual aids
Rehearsing
Preparing yourself
Believing in yourself
Analysing appearance
Enhancing body image
Improving your voice
Eliminating tension
Delivering a presentation
Controlling nerves
Speaking confidently
Closing effectively
Handling an audience
Judging the mood
Dealing with questions
Coping with hostility
Assessing your ability
MANAGEMENT: Manage Your Time........................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who wants to improve their productivity by managing time more effectively, and for those who wish to develop more balance and control over their time commitments.
Course benefits:
The productivity of individuals and organisations depends on their ability to manage time efficiently and effectively. In this course you gain the practical skills to develop and implement a framework for successful time management. You will be given tools and techniques to make day to day choices about managing your time and achieving your goals.
What you will learn:
Understanding time
Analysing time
Analysing the use of time
Assessing your ability
Planning for success
Analysing your goals
Working out priorities
Assessing work patterns
Using time planners
Thinking positively
Making instant changes
Clearing your office
Filing paperwork
Avoiding interruptions
Filtering information
Working with others
Making phone calls
Taking phone calls
Reading and writing
Using technology
Holding meetings
Travelling for work
Scheduling time off
Managing the time of others
Communicating well
Delegating effectively
Managing colleagues
Managing your manager
MANAGEMENT: Managing Change......................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who wants to improve their productivity by planning and implementing change.
Course benefits:
Managing change is an essential element of any manager's job. In this course you gain the practical skills how to be ahead of rivals, set trends and lead change in order to survive.
What you will learn:
Understanding change
Why change
Understanding the causes of change
Recognising sources of change
Categorising types of change
Planning change
Focusing on goals
Identifying the demand for change
Selecting essential changes
Evaluating complexity
Planning ways to involve people
Choosing a timescale
Making an action plan
Anticipating effects
Anticipating resistance to change
Testing and checking plans
Implementing change
Communicating change
Assigning responsibility
Developing commitment
Changing culture
Limiting resistance
Consolidating change
Monitoring progress
Reviewing assumptions
Maintaining momentum
Building on change
Assessing your change-management skills
MANAGEMENT: Managing Meetings.......................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who wants to improve their productivity by improving your handling of meetings.
Course benefits:
Managing meetings is an essential element of any manager's job. In this course you gain the practical skills to improve your handling of meetings so that they run efficiently and effectively.
What you will learn:
Using meetings effectively
Do you need a meeting
Knowing your aims
Meeting informally
Meeting formally
Revolutionising communications
Choosing the right type of meeting
Keeping on track
Preparing for a meeting
Inviting participants
Preparing an agenda
Locating a meeting
Seating participants
Preparing practicalities
Attending a meeting
Taking an active role
Being seen and heard
Listening to others
Handling problems
Taking minutes
Evaluating your skill as a participant
Chairing a meeting
Understanding the role
Researching attendees
Pacing a meeting
Controlling a meeting
Keeping order
Closing a meeting
Using formal procedures
Solving problems in formal meetings
Evaluating your skill as a chairperson
MANAGEMENT: Motivating People .........................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who wants to improve their productivity by creating a positive environment in the workplace.
Course benefits:
Motivating people is an essential element of any manager's job. In this course you gain the practical skills to best put motivational theories into practice and to create and sustain a positive environment in the workplace.
What you will learn:
Analysing motivation
What is motivation
Recognising needs
Understanding behaviour
Building up motivation
Assessing your attitude
Being a good manager
Improving communication
Creating a no-blame culture
Winning co-operation
Encouraging initiative
Getting the best from people
Motivating individuals
Motivating groups
Preventing demotivation
Dealing with demotivated people
Appraising effectively
Evaluating each job
Enriching jobs
Empowering staff
Building careers
Rewarding achievement
Recognising excellence
Motivating through change
Rewarding exceptional performance
Keeping motivation high
Are you a good motivator
MANAGEMENT: Negotiating Skills .........................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone responsible for negotiating the best possible terms of an agreement for their organisation or for those who desire to sharpen their negotiating skills.
Course benefits:
In this course you acquire the knowledge to develop sophisticated negotiating skills crucial to achieving desired results and building strong relationships.
What you will learn:
Preparing for a negotiation
Defining negotiation
Understanding the principle of exchange
Identifying objectives
Preparing yourself
Assessing the opposition
Choosing a strategy
Using an agenda
Creating the right atmosphere
Using seating plans
Conducting a negotiation
Judging the mood
Making a proposal
Responding to a proposal
Responding to ploys
Understanding body language
Establishing positions
Strengthening your position
Weakening the other party's position
Closing a negotiation
Trading positions
Choosing how to close
Moving to a close
Handling breakdown
Using a mediator
Going to arbitration
Implementing decisions
Assessing your ability
MANAGEMENT: Reducing Stress ...........................................................Download pdf
Course duration:
1 day
Who should attend:
This course is valuable for anyone who needs to manage the stress in their life.
Course benefits:
The productivity of individuals and organisations depends on their ability to manage and minimise stress efficiently and effectively. It will give you the tools to enable you to stretch towards your personal goals without damaging your health.
What you will learn:
Understanding stress
What is stress
Defining stress at work
Recognising symptoms
Measuring stress
How stressed are you
Analysing the causes of stress
Changing societies
Changing organisations
Changing practices
Analysing jobs
Assessing relationships
Assessing the workplace
Coping with daily life
Dealing with stress at work
Identifying attitudes
Devising a strategy
Taking positive action
Reclaiming your desk
Studying work patterns
Managing time
Communicating well
Gaining inner balance
Making time to relax
Seeing stress in others
Analysing personality
Helping others
Taking action at home
Taking time off
Learning to relax
Developing interests
Improving diet
OFFICE SKILLS: Telephone Techniques / Reception Skills ....................................Download pdf
Course duration:
½ day / 1 day
Who should attend:
This course is aimed at anyone with little or no previous experience. It will enable receptionists to develop professional telephone and communication skills. By reviewing examples of good and bad practice, the course will reinforce the importance of their public relations role, highlight their influence and effect on customers and raise their awareness of the key interpersonal skills essential for their success.
Previous knowledge required:
An understanding of the telephone system used by their employer.
Course benefits:
To bring delegates to a level of competence that allows them to answer the phone, make calls and deal with visitors in a business environment.
Build good customer relations and project your organisation in a professional manner
Communicate well – both internally and externally
Develop effective listening skills
Take appropriate action when faced with difficult callers and awkward customers
Handle complaints
Answer the telephone in an appropriate manner
Make calls effectively
Manage the reception area
Provide the highest level of internal customer service when taking and relaying messages
